Privacy Policy

Last updated: 11 June 2026

This Privacy Policy explains how DecoNooks Ltd (“DecoNooks”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit deconooks.com or submit an enquiry through our lead forms. By using our website you agree to the practices described here.

1. Information We Collect

• Information you provide: name, email address, phone number, project details, budget range, and any photos or messages you submit through our forms.
• Automatically collected: IP address, browser type, device information, pages visited, and referral source, gathered through cookies and similar technologies.
• Advertising data: if you reach us through an ad on platforms such as Meta (Facebook/Instagram) or Google, we may receive limited campaign and click information.

2. How We Use Your Information

• To respond to your enquiry, provide consultations, quotes, and our design services.
• To contact you by phone, SMS, or email about your request and related offers.
• To improve our website, services, and marketing.
• To comply with legal obligations and prevent fraud or misuse.

3. Legal Bases (where applicable)

Where required by law, we process your data on the basis of your consent, the performance of a contract, our legitimate business interests, and compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example, CRM, email, scheduling, hosting, and analytics providers — and only to the extent needed to perform those services. We may also disclose information when required by law.

5. Advertising & Analytics

We use tools such as Meta Pixel and Google Analytics to measure and improve our advertising. These tools may set cookies and collect usage data. You can manage your preferences as described in our Cookie Policy.

6. Data Retention

We keep your information only as long as necessary to fulfil the purposes above, to comply with legal requirements, and to resolve disputes. Lead enquiries are typically retained for up to 24 months unless you ask us to delete them sooner.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to opt out of marketing at any time. To exercise these rights, email info@deconooks.com. You can unsubscribe from emails using the link in any message.

8. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect their data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. Continued use of our website means you accept the updated policy.

11. Contact Us

Questions about this policy or your data? Contact DecoNooks Ltd at info@deconooks.com or +44 20 7946 0456.